Mobile Tyres & Towbars

QUOTES and Deposits;

All quotes are valid for 7 days and are subject to change, it is also dependent on stock from the suppliers. We are unable to check Supplier stock levels out of normal business hours. The quote is based on your vehicle being in a roadworthy condition with no chassis, electrical, mechanical or water ingress damage. Tyresandtowbars.co.uk will try to make the best engineering decision with regards to the condition of the vehicle, We will check for diagnostic trouble codes pre and post fitting. Any diagnostic trouble codes read pre and post fitting will be reported to the customer, a decision will then be made by the engineer if the fitting can commence. Tyresandtowbars.co.uk will not be held responsible for any incorrect information supplied to us from the customer with regards to vehicle condition and faults. In the result of your vehicle being unsuitable for the fitting on the booked day you will be charged the non refundable deposit, also an additional of £50 if the engineer has arrived and commenced work. The deposit is non refundable, non transferable to another vehicle and is solely for the vehicle that has been booked in. If you change your mind or vehicle you will not be refunded your deposit. The deposit is to cover the returns charge by the manufacturers. By paying the deposit you accept the terms and conditions. By paying the balance you accept the terms and conditions. Without paying the deposit you are not booked in. The deposit must be paid within 24 hours of the email being sent to you, if the deposit is not paid within the 24 hour time slot we retain the right to cancel your booking and the day will be released to another customer. If you pay the deposit outside the 24 hour time slot without contact tyresandtowbars.co.uk we retain the right to cancel your booking.


Towbar fitting and parking sensors

As part of Tyresandtowbars.co.uk terms and conditions, When an engineer fits your towbar and vsk wiring we will code the vehicle to enable/disable some features, allow the vehicle to recognise that it is towing and disable the rear parking sensors. Tyresandtowbars.co.uk uses the latest coding tools and methods available on the market. In the unfortunate event the engineer is unable to code the vehicle we will refer you to the manufacturer/dealership for the coding, this will be at the customers cost and not to Tyresandtowbars.co.uk. In some cases we are unable to pre advise on the coding due to the manufacturers changing vehicle software and not informing the industry.


WARRANTY;

All towbars and wiring are covered by a 1 year warranty on parts and fitting if supplied by Tyresandtowbars.co.uk for the original customer with no third party rights. 

Tyresandtowbars.co.uk will not be held responsible for or provide a warranty for previously fitted equipment, equipment exchanged between vehicles, equipment fitted by other companies or customers themselves. The warranty does not cover your vehicle only the parts fitted by Tyresandtowbars.co.uk. 

If the parts fitted by Tyresandtowbars.co.uk have been misused, abused, used out of scope of the use (overloading), have been adjusted, not maintained, modified, submerged in water or in have been involved in an accident your parts warranty will be void. 

The customer is responsible for the towbar and electrics that have been fitted by Tyresandtowbars.co.uk. The customer must read the instruction manuals supplied with the towbar and wiring. For Detachable towbars the customer must make sure the neck has been full inserted, has locked in place and is locked with the key as per the manufacturer instructions. Failure to follow the instructions and maintenance will void your warranty. Your towbar securing bolts will need torque checking by Tyresandtowbars.co.uk at the manufacturers recommended interval, it is the customers responsibility to arrange this chargeable service with Tyresandtowbars.co.uk. If this is not performed by Tyresandtowbars.co.uk your warranty will be void.

Vehicle coding updates; if your vehicle requires coding this will be performed by Tyresandtowbars.co.uk, If the vehicle has an update to the vehicles ecu software by a main dealer the customer must inform the dealer of the aftermarket towbar coding performed. If the coding is cleared by the dealer the vehicle will need to be recoded by either the dealer or chargeable by Tyresandtowbars.co.uk.

Warranty for Caravan servicing from Tyresandtowbars.co.uk is not covered/implemented/implied or given. All remedial repairs with parts supplied by Tyresandtowbars.co.uk are covered by a 1 year warranty on parts and fitting with the vehicle being used for leisure use only and for the original customer with no third party rights. Leisure use being stated as a two to three week holiday twice a year or weekends away, not living in as a permanent residence, rented out or for hire and reward. Permanent residence would be using the vehicle out of scope by over use.

All warranties from Tyresandtowbars.co.uk will be void if products are modified, adjusted, overloaded, abused, misused, removed, replaced, transferred to other vehicles, disconnected, used out of scope as designed by the manufacturer, submerged in water, involved in a collision.

GAS;

Our current gas certificate does not cover for a permanent dwelling (living in), rent, hire, gain or reward. You will require an engineer who has an ACS gas certificate.

If Tyresandtowbars.co.uk has reasonable doubt regarding the use of your leisure accommodation vehicle the engineers will not attend the job/call out.

Tyresandtowbars.co.uk will not be held liable for false information supplied by the customer regarding the use of the leisure accommodation vehicle, Causing the engineer to work out of scope of the regulations. Tyresandtowbars.co.uk will work within the guidelines of the regulations and not willingly knowing out of scope. If the customer has knowingly supplied false information causing the engineer to work outside the regulations, the customer will be reported to the HSE and could face possible legal action. Tyresandtowbars.co.uk is governed by the Health and Safety Executive, ACOP Gas regulations for leisure accommodation vehicles. 

Our engineers will carryout an ambient Carbon dioxide and Carbon monoxide check in the habitation area of your motorhome or caravan, Tyresandtowbars.co.uk runs a zero tolerance on Carbon monoxide in the habitation area. The customer will receive a print out of the ambient Carbon dioxide and Carbon monoxide readings. In the unfortunate event there is a presence of carbon monoxide in the habitation area, our engineers will lock off your gas supply until the fault has been found,rectified and retested to ensure the system is safe at the time of testing.

Tyresandtowbars.co.uk will recommend to every motorhome or caravan owner to have a Smoke alarm and Carbon monoxide alarm. 

 

 

Area coverage;

Tyres and towbars service area coverage is currently set at tyres 15 miles, towbars 35 miles, caravan servicing and repair 35 miles from Bedford. In the unfortunate event of being outside our coverage please use the contact us page to see if we can accommodate you.


 

FAILURE TO PAY;

All customers are required to pay immediately on work completion for towbars/ caravan servicing and remedial work. All Alloygator fitments require prior payment, credit is not implied or given to any customer/business. If a customer fails to pay after 30 days the outstanding amount will be passed over to a debt recovery service. If a business fails to pay this will result in an 8% interest charge plus the bank of England base rate of the outstanding balance per month until the total of the balance and interest has been paid, after 30 days the outstanding amount will be passed over to a debt recovery service. All customers will incur a late invoice payment fee of £35 per invoice on top of any balance and interest charges outstanding.


 

Complaints Procedure;

 

Tyresandtowbars.co.uk 

 

Complaints Handling Policy

 

Our complaints policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

 

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

 

What will happen next? 

 

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure. 

 

  1. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Lindsey Howard. Who will review your matter file and speak to the member of staff who acted for you. 

 

  1.  Lindsey Howard will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter. 

 

  1. Within three days of the meeting, Lindsey Howard will write to you to confirm what took place and any solutions she has agreed with you. 

 

  1. If you do not want a meeting or it is not possible, Lindsey Howard will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.  

 

  1. At this stage, if you are still not satisfied, you should contact us again and we will arrange for someone unconnected with the matter at the firm or, for a sole practitioner to review his/her own decision or appropriate alternative such as review by another local solicitor or mediation to review the decision. 

 

  1. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. 

 

  1.  If you are still not satisfied, you can then contact the 

 

Legal Ombudsman, 

PO Box 6806, 

Wolverhampton 

WV1 9WJ

 

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).For further information, you should contact the Legal Ombudsman on 0300 555 0333or at enquiries@legalombudsman.org.uk.